At FWD – Freelance Web Develop, we specialise in rapid WordPress issue resolution.
Whether your site’s been hacked, showing a critical error, or just not working like it should, we’ll diagnose and fix the problem – fast.
When your WordPress site goes down, you need more than just a quick fix – you need a reliable expert who knows WordPress inside out. At FWD, we’ve helped countless site owners recover from crashes, hacks, and unexpected errors. We combine technical know-how with fast, friendly service to get you back online with zero stress.
Don’t let a broken site cost you traffic, sales, or peace of mind. Fill out our quick form or contact us directly for urgent WordPress support – we’ll get your site back on track today.
We make the recovery process simple and stress-free:
Tell us what’s wrong – Submit our quick form or give us a call.
We investigate – We’ll diagnose the issue quickly and clearly explain what’s happening.
You approve the fix – We’ll give you a clear quote and timeline before we start.
We get to work – Most fixes are completed the same day.
Site restored + secured – We don’t just fix – we protect your site against future problems.
Managing Director
Ben is the driving force behind FWD. With over a decade of hands-on experience in WordPress development and digital problem-solving, he's seen (and fixed) it all. From critical site errors to full-scale malware cleanups, Ben leads with a calm head and a sharp eye for detail. His mission? Keep WordPress stress-free for every client, no matter how urgent the issue.
Fun fact: Ben’s happiest when turning chaos into clean code – usually with a strong coffee in hand.
Account Manager
Alex is your go-to contact when you need fast, clear updates and top-tier support. He keeps projects running smoothly, handles client communication, and ensures every fix is delivered on time and to the highest standard. Friendly, responsive, and always on it – Alex makes sure you’re never left in the dark.
Fun fact: Outside of work, Alex is a keen runner and self-confessed tech geek.
Sam is the engine behind many of FWD’s website projects, turning problems into solutions and ideas into fully functioning websites. With a deep knowledge of WordPress and a passion for clean, efficient builds, he makes sure every site not only looks great but performs reliably day after day. Whether it's fixing a crash, tweaking performance, or building something new from scratch, Sam brings calm, focus, and technical skill to every project.
Fun fact: Away from coding, Sam’s often found exploring new places, camera in hand, or catching up on the latest football results.
The Challenge:
The client’s website unexpectedly crashed during a busy sales period, leaving customers unable to place orders. The site displayed a “Critical Error” message, and the client was locked out of the WordPress dashboard, with no recent backup available. They urgently needed the website restored and secured to prevent future issues.
Our Solution:
Emergency Diagnosis: We quickly identified the cause — a failed plugin update that had corrupted essential files.
Website Recovery: Restored the website from server-side backups and manually repaired damaged WordPress core files.
Plugin Management: Rolled back the faulty plugin and replaced it with a more stable, supported alternative.
Security Measures: Strengthened website security to prevent future crashes, including setting up automatic updates and backup systems.
Client Training: Provided simple guidance on safe plugin management and best practices for website maintenance.
The Results:
Website fully restored within 24 hours.
No data lost — customer orders and content were completely recovered.
Ongoing backup system now running daily.
Client now feels confident their website is protected and stable.
Emma L., Small Business Owner
If you would like to speak to our team about your circumstances, please fill in your details and we will get back to you.
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